I often can't log into my account, it says the username or password is incorrect, but they are not. I even changed my password via SMS, but still couldn't log in. I added a manager from the official website on WeChat, we chatted briefly and then they stopped replying; further inquiries were also ignored. Previously, I had several accounts under this login, but when I tried to access them six months later, all accounts had disappeared even though the username and password were correct. Recently, I couldn't log in at all with these credentials. Accessing their official website is very unstable, sometimes I can't get through at all. Even if there is money in your account, you can't log in, you have no way to withdraw it.

PINGGUOID941

United States 2024-12-29

I deposited through cryptocurrency but did not receive the funds in my account, and customer service did not respond.

FX3495737278

United States 2024-12-07

MyFXTM ID: 64662843A total of USD13400 was stolen & fee USD402 inactive fee was charged from my FXTM account on 27.06.2024.The withdrawal was processed under very suspicious activity for the reasons below,1. The password was changed on 27 June, 7:54 pm MYT and a withdrawn was processed 3 minutes after without confirmation.2. The withdrawal was requested to a different address and method from previous deposit/withdrawal (TRX as suppose to USDT).3. The hefty inactive fee could have been easily avoided by trading in small volumes (0.01 lots)I have contact FXTM right after the incident, they have just replied refusing to bear responsibility,QUOTEUpon investigation, we have determined that these breaches were not the result of any internal breach within our company. It appears that compromised client credentials, potentially through sharing login details with third parties or insufficient safeguarding of credentials, have contributed to these incidents and unauthorized withdrawals.According to section 32 of the Client Agreement, clients are obligated to notify us immediately if they know or suspect that their Access Data has or may have been disclosed to any third person, clients agree to co-operate with any investigation FXTM may conduct into any misuse of their Access Data.As such, we want to emphasize the following points regarding your account security and our response to this incident:Liability Clarification: The company does not bear responsibility for losses resulting from unauthorized access due to compromised credentials. Clients are solely accountable for the security and confidentiality of their login detailsEND QUOTEFirstly, I would like to point out that FXTM's ticket has been directed to my old email despite having changed my email address - FXTM's security system is far from satisfactory.Furthermore, FXTM claims that the breach was due to my compromised credential without proof that it is not a security breach or inside job from FXTM's side. I have never shared my FXTM/email credentials with anyone nor is it accessible to anyone but myself.In all of FXTM's online review responses, "Always remember that FXTM is on your side" is mentioned. I expect to be fully compensated and that FXTM does not push the blame to the client's side.I will be escalating the issue to the Financial Services Commission - Mauritius.This money is life changing to me, I did not expect such a large brokerage to have such poor security measure and refuse to take responsibility for it. I advise anyone who cares about their funds to not deposit funds under such terrible security measures.

FX3221069426

Malaysia 2024-07-10

After investing, I was threatened and I couldn't withdraw. And they even said that they wouldn't pay commissions after I made money. Then the Liar so-called "Cheng" gave us a push a Secretary "Lisa" to solve our withdrawal problem and a lot of nonsense. Be careful not to be fooled by him.

FX2865592884

Malaysia 2024-04-03

On the afternoon of March 5, 2023, I suddenly received 5 text message reminders that the withdrawal was successful. I thought it was a joke, so I went to the toilet with a smile. Thinking that something was wrong, I quickly logged in to the account. All the funds in the account were suddenly transferred to Fu. I opened my USD wallet and was withdrawing money like crazy. I quickly changed my password and I was still withdrawing money during the modification process. Since I didn’t leave the account manager’s phone number at that time, all the previous manual customer pages of FXTO turned into robots, turning me into a robot. I was so anxious that I could only send an email to the official to stop my withdrawal. My total account balance was about 53,000USD. 1,700USD was transferred out to 1,500 USD from the first account, and 46,000USD was transferred out from the second account, which was about 52,000USD. I held a position margin. It was not enough to close the position. I took 15,000USD from the virtual currency channel of the wallet, leaving more than 30,000 USD. The withdrawal was completed very quickly in more than ten minutes. My wallet address was bound and verified, but the 15,000USD withdrew did not arrive in my account. Wallet, I quickly took out the remaining amount through the bound bank card. Futuo is too unsafe. The platform even withdraws funds without personal verification and cannot guarantee the safety of funds. The final reply from customer service said that my email information was leaked to ensure that third parties cannot access my email. The key problem is that Futuo did not make any The verification code will not be sent to the email address, so what is the use of accessing my email address. This led to my debt crisis, with a total loss of over 20,000USD

john775

United States 2024-03-18

It has been impossible to withdraw funds since December, and the handling fees deducted when withdrawing funds will not be returned. The reasons used include incomplete information, wrong bank information, unaccounted handling fees, in short, various reasons for not withdrawing funds. To put it bluntly, I just want to keep delaying until all the idle and withdrawal fees are deducted! This is a scam platform! Don't be fooled!

Lovecpm

United States 2024-01-24

ForexTime's blatant disregard for Indian legalities is appalling. Despite being deemed illegal in India, they persist in servicing Indian clients, jeopardizing their safety. I've lodged a complaint with the Ombudsman of Mauritius, urging swift action to suspend their FSC Mauritius license unless they cease Indian operations immediately. This unethical conduct must not go unnoticed; I urge everyone to think twice before engaging with Forextime. Is offering services in a banned country ethical or unethical? It's unequivocally unethical. Explicitly stating non-compliance with Indian laws on their reply to my email while profiting from Indian residents is audacious . Anyone can check the official website of the Reserve Bank of India to verify it's illegal status. My account closure is a result of my complaint against Forextime to the Financial Services Commission, Mauritius. They engage in illicit practices by accepting deposits through local Indian banks, a clear violation amounting to money laundering. Registering with them poses a significant risk, as they might shut down at any time, leading to the loss of your funds. It's highly requested to not sign up and fall for a dubious platform.

Sancho Roy

India 2024-01-06

This is a very sinister boss. This broker has fallen by more than 100 points, and they deducted IB's rebate. I brought them 4 big clients, don’t work with them, don’t trade with this broker, don’t bring them clients, they are a bunch of scammers, this is my account manager, I want to expose everything about them

12584612

United Arab Emirates 2023-11-13

I have deposited money into my account. They have NOT ENTERED a BONUS. And when I want to withdraw my money without trading, they suggest that my account has not been approved. Even though I have sent all my documents for 15 days, there has still been no approval.

Erkek5036

Turkey 2023-09-06

This is a scammer company, their trading account has slipped by more than 100 points and they do not give IB rebates. I brought four clients who closed my IB account and wiped out all commissions. My loss is $10000. Don't trade with them, you will suffer heavy losses and cannot make a profit.

12584612

United Arab Emirates 2023-08-14

I withdrew balance to cryptocurrencies and the scheduled time is one hour from 00:55 pm, but until now no balance has arrived.

ahmad6034

Palestine 2023-07-15

Can’t trade, withdraw or transfer within Accs

Pretty 726

South Africa 2023-07-11

There is no such situation on other platforms. The shutdown situation began to appear last week, and it is still the same after two weeks?

FX1638126166

Malaysia 2023-07-05

send now i los my everything for this orgnization pliz someone help me i want my this withdrwal

Wajahat.qd

Pakistan 2023-04-01

A fraud occurred with me from an fxtm trading company. I was induced to pay $6,300, and we started trading for more than a month, until the amount reached 36,893. When I asked to withdraw $5,000, I started The problems. The so-called Dr. Ali Saleh withdrew the full amount and changed the username and password....

ELBAHI

Libya 2022-10-15

After the loss of 4,683 US dollars, the platform deleted the RMB deposit link, resulting in the inability to deposit funds through online banking. The amount of loss in transaction record data is changed to withdrawal. Background management lacks realistic results, resulting in inability to correctly count the specific circumstances of losses.

Michael -DADAOZHIJIAN

Kenya 2022-07-07

Deny the withdrawal for various reasons before. The attitude of customer service is extremely perfunctory. The withdrawal request suddenly passed in 26th, but cannot receive the fund for a long time

Kinoko

Japan 2022-04-28

I was induced to deposit money step by step before. Now 75% of the account balance is my principal, but it said that I need to pay 50% of the account balance as personal income tax to resume the withdrawal business. I consulted professionals in Japan and told me such a requirement is unreasonable. I really have no money. I have borrowed 940,000 yen from a friend for the platform anniversary event and illegal payment. Now my friend has no money to lend me any more to pay taxes. I hope the platform can help me get an explanation.

Kinoko

Japan 2022-04-24

Picture[1] On April 9th, a friend told me that the business had an anniversary event and asked me to contact customer service to see if I had the right to participate, so I was confused and passively participated. Figure [2] On April 10th, the first application for withdrawal of funds failed. The customer service refused to withdraw funds on the grounds that the anniversary activities were not completed, and said that the activities that were not completed within the specified time would be handed over to the judicial department and reported for levy letter. Figure [3] On April 11th, I borrowed money from a friend. Due to the transfer limit, I made a deposit of 320,000 yen and completed 50% of the progress of the activity. Figure [4] The platform could not be accessed on April 12th and 13th, the official statement is system maintenance and upgrade; on April 14th, the deposit of 331,000 yen was completed to complete the anniversary event. Figure [5] On April 14th, the second withdrawal failed. The customer service asked me to pay 20% of the account balance as the violation fee on the grounds that my account maliciously attacked the platform system data and caused a high profit violation, otherwise the account will be frozen. On April 15th, deposit 342,500 yen as a deposit. Figure [6] On April 17th, the deposit arrived. Figure [7] From April 18th to 22nd, I contacted customer service about the withdrawal of funds, and I have been inquiring all the time, but there is no result; I later informed that the profit part needs to pay 50% of the account balance as personal income tax before the withdrawal can be resumed. business. Figure [8] On April 24th, the illegal payment was refunded to the account. Figure [9] On April 24, it was found that the account main body of the old version was inconsistent with the account main body of the new version. I asked customer service, the customer service explained it, and sent an email to Exness's official mailbox for verification, but no reply was received.

Kinoko

Japan 2022-04-24

Be Aware ! especially for asian people. you cannot depo using bank transfer and fxtm force you to use visa/master debit/credit card. When you try to wd, your payment option will not available, and they ask for bank statement that include your car with transaction to fxtm which will not available if you use visa debit. STAY AWAY FROM THIS BROKER !!

PR3M4N

Indonesia 2021-12-24