The money was transferred for many days. Suddenly the account can't be used, and the money has not been withdrawn to me for more than a month

The money was deposited at the end of September, suddenly the account cannot be traded for about a week, and the money cannot be withdrawn. I contact customer service for a month. Every time the reply is (because your account is in doubt, it needs to be strictly approved by the relevant departments. Clearly, it will be submitted to the relevant departments for expedited processing, and the customer service will continue to follow up for you. Please wait patiently.)