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Tmgm has serious slippage, and the platform suspended customer accounts without authorization, resulting in a loss of $3370.2

12580
3-5 years

Exposure

On September 13, 2022, the Tmgm platform system was unstable and had serious slippage, causing our 1.7 lots of gold to lose 3370.2[d83d][dcb2]. After the incident, it was reported to the platform account manager that the account manager had an arrogant attitude. At noon the next day, without our consent, my account was blocked at will, and the account balance of 614[d83d][dcb2] was not refunded. Immediately close the communication loss. We strongly request the Tmgm platform to compensate USD 3370 and refund USD 614, total: USD 3984. Slippage loss situation on September 13, 2022 1. 0.5 lot, bid price: 1723.51, stop loss: 1728, transaction 1715.62, loss: (1728-1715.62) * 0.5 lot * 100 yuan / lot = 619﹩ 2, 0.5 lot , bid price: 1712.98, stop loss: 1728, transaction 1705.86, loss: (1728-1705.86) * 0.5 lot * 100 yuan / lot = 1107﹩ 3. 0.3 lot, bid price: 1703.36, stop loss: 1728, transaction 1705.24, Loss: (1728-1705.24)*0.3 lots*100 yuan/lot=682.8﹩ Fourth, 0.2 lots, buying price: 1706.60, stop loss: 1728, transaction 1706.75, loss: (1728-1706.75)*0.2 lots*100 yuan/ Lot = 425﹩ 5. 0.2 lot, bid price: 1708.15, stop loss: 1728, transaction 1701.18, loss: (1728-170,1.18) * 0.5 lot * 100 yuan / lot = 536.4﹩ five strokes total: 3370.2

Original

Tmgm滑点严重,平台擅自封停客户账户,造成亏损3370.2美金

2022年9月13号,Tmgm平台系统不稳定,严重滑点,造成我方1.7手黄金亏损3370.2💲。事发后向平台客户经理反映,客户经理态度蛮横。于次日中午未经我方同意,随意封停我方账户,账户余额614💲也未退还。随即关闭通讯失联。我方强烈要求Tmgm平台赔偿3370美金,退还614美元,合计:3984美元。 2022年9月13号滑点亏损情况 一、0.5手,买价:1723.51,止损:1728,成交1715.62,亏损:(1728-1715.62)*0.5手*100元/手=619﹩ 二、0.5手,买价:1712.98,止损:1728,成交1705.86,亏损:(1728-1705.86)*0.5手*100元/手=1107﹩ 三、0.3手,买价:1703.36,止损:1728,成交1705.24,亏损:(1728-1705.24)*0.3手*100元/手=682.8﹩ 四、0.2手,买价:1706.60,止损:1728,成交1706.75,亏损:(1728-1706.75)*0.2手*100元/手=425﹩ 五、0.2手,买价:1708.15,止损:1728,成交1701.18,亏损:(1728-170,1.18)*0.5手*100元/手=536.4﹩ 五笔合计:3370.2元

United States 2022-09-16
Severe Slippage

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