Tmgm has serious slippage, and the platform suspended customer accounts without authorization, resulting in a loss of $3370.2

On September 13, 2022, the Tmgm platform system was unstable and had serious slippage, causing our 1.7 lots of gold to lose 3370.2[d83d][dcb2]. After the incident, it was reported to the platform account manager that the account manager had an arrogant attitude. At noon the next day, without our consent, my account was blocked at will, and the account balance of 614[d83d][dcb2] was not refunded. Immediately close the communication loss. We strongly request the Tmgm platform to compensate USD 3370 and refund USD 614, total: USD 3984. Slippage loss situation on September 13, 2022 1. 0.5 lot, bid price: 1723.51, stop loss: 1728, transaction 1715.62, loss: (1728-1715.62) * 0.5 lot * 100 yuan / lot = 619﹩ 2, 0.5 lot , bid price: 1712.98, stop loss: 1728, transaction 1705.86, loss: (1728-1705.86) * 0.5 lot * 100 yuan / lot = 1107﹩ 3. 0.3 lot, bid price: 1703.36, stop loss: 1728, transaction 1705.24, Loss: (1728-1705.24)*0.3 lots*100 yuan/lot=682.8﹩ Fourth, 0.2 lots, buying price: 1706.60, stop loss: 1728, transaction 1706.75, loss: (1728-1706.75)*0.2 lots*100 yuan/ Lot = 425﹩ 5. 0.2 lot, bid price: 1708.15, stop loss: 1728, transaction 1701.18, loss: (1728-170,1.18) * 0.5 lot * 100 yuan / lot = 536.4﹩ five strokes total: 3370.2