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Score

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/10
The WikiFX Score of this broker is reduced because of too many complaints!

capital.com

Cyprus|5-10 years|
Regulated in Australia|Market Making(MM)|MT4/5 full license|Global Business|High potential risk|Offshore Regulatory|

https://capital.com/

Website

Rating Index

MT4/5 Identification

MT4/5

Full License

Capital.com-Demo

MT4
3

Influence

AAA

Influence index NO.1

Germany 8.30
The WikiFX Score of this broker is reduced because of too many complaints!

MT4/5 Identification

MT4/5 Identification

Full License

3
Server Name
Capital.com-Demo MT4
Server Location

Influence

Influence

AAA

Influence index NO.1

Germany 8.30

Surpassed 9.55% brokers

Biz AreaSearch StatisticsAdvertisingSocial Media Index

Contact

+44 20 8089 7893
support@capital.com
https://capital.com/
4th Floor, 64/65 Vincent Square SW1P 2NU London

Licenses

VPS Standard
No restriction on the broker account. Support service provided by WikiFX

Single Core

1G

40G

Open Now

Disclosure

Danger

MY SCM
2022-01-01
INVESTOR ALERT LIST
capital.com

Contact number

English

+44 20 8089 7893

Broker Information

More

Company Name

Capital Com SV Investments Ltd

Company Abbreviation

capital.com

Platform registered country and region

Cyprus

Company website
Twitter
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YouTube
Linkedin

Pyramid scheme complaint

Expose

Check whenever you want

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WikiFX Risk Alerts 2
Previous Detection : 2024-03-29
  • The number of the complaints received by WikiFX have reached 19 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
  • The Seychelles FSA regulation with license number: SD101 is an offshore regulation. Please be aware of the risk!

WikiFX Verification

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Pyramid scheme complaint
Expose
Scam

Fraud and cheating more than several times and a video is attached to prove it

Closing orders illegally, and this is explained in the video, and the inability to deal with open orders. I demand the amount of all losses, which is $6,000. Currently, I cannot access my account, and there are open orders (deals) with very large amounts. I only want $6,000 as a loss on many occasions, and I have done so before. By submitting a complaint, they replied that my account is active and there are no problems. I am very, very angry with them

2023-09-16 14:50
Unable to withdraw

ระบบกลโกลการถอนเงินของ capital

withdraw money But still did not receive the amount of money that was withdrawn, asked the customer service system, got the same answer, waited as before, inquired at the bank that received the international money transfer, there would be no information about the transaction of money waiting for international transfers. nothing confirmed It's like cheating. When a problem arises, let the AI ​​system answer only the same words. The beneficiary bank came here because it is a scam of this platform. When someone transfers to play, it's very convenient, but whoever is fooled to transfer here, don't get profit or withdraw money, it will share with the director's system. Lots of money to make us bored and don't want to do it by ourselves because there is no system to try to accept customers. The implication is that capital is a scam platform, don't be fooled into playing. Wasting free money and wasting many opportunities

2023-01-18 19:18
    Sources

    capital.com · Company Summary

    Risk Warning

    Online trading involves significant risk, and you may lose all of your invested capital. It is not suitable for all traders or investors. Please ensure that you understand the risks involved and note that the information contained in this article is for general information purposes only.

    General Information

    capital.com Review Summary in 10 Points
    Founded 2016
    Registered Country/Region Cyprus
    Regulation ASIC, CYSEC, FCA, NBRB
    Market Instruments 3700+, commodities, indices, cryptocurrencies, stocks, forex, ETFs
    Demo Account Available
    Leverage 1:30
    EUR/USD Spread 0.6 pips
    Trading Platforms Mobile App, CFD Trading App, Desktop Trading, Capital.com API, MetaTrader 4, TradingView
    Minimum deposit 20 USD/EUR/GBP or 100 PLN
    Customer Support 24/7 multilingual, live chat, phone, email, social media, Help Center

    What is capital.com?

    capital.com is a CFD (Contracts for Difference) broker registered in Cyprus and well regulated by a number of regulators. The broker offers access to various markets, including Forex, commodities, indices, shares, cryptocurrencies, and ESG on MT4 and other trading platforms. The platform offers a variety of trading tools and educational resources to help traders improve their skills and knowledge.

    In the following article, we will analyze the characteristics of this broker from various aspects, providing you with simple and organized information. If you are interested, please read on. At the end of the article, we will also briefly make a conclusion so that you can understand the broker's characteristics at a glance.

    capital.com's website

    Pros & Cons

    capital.com offers a user-friendly and comprehensive trading experience with a wide range of markets and instruments, competitive spreads, and a variety of trading platforms. The platform also provides extensive educational resources and trading tools. Additionally, capital.com has no deposit or withdrawal fees, and there are multiple payment methods available. However, overnight funding and guaranteed stop premiums can add to the cost of trading, and some traders may prefer more trading platforms and account types.

    Pros Cons
    • Regulated by ASIC, CYSEC, FCA, NBRB • Negative reviews and complaints
    • Offers a wide range of trading instruments • No MetaTrader 5
    • Demo accounts available • Limited research tools
    • User-friendly and intuitive trading platforms • Overnight funding charges and guaranteed stop premiums
    • Multiple account types and funding methods • Limited info on accounts and deposits & withdrawals
    • No deposit and withdrawal fees
    • Offers negative balance protection and guaranteed stop-loss
    • No funding fees, commission, or inactivity fees

    capital.com Alternative Brokers

      There are many alternative brokers to capital.com depending on the specific needs and preferences of the trader. Some popular options include:

      • Forex.com - a regulated and reputable broker with a comprehensive range of trading tools and educational resources;

      • IC Markets - offers low spreads and fast execution speeds with a variety of trading platforms;

      • TMGM - offers competitive spreads and fees with a user-friendly trading platform.

    Ultimately, the best broker for an individual trader will depend on their specific trading style, preferences, and needs.

    Is capital.com Safe or Scam?

    Capital.com is a legitimate and regulated online trading platform. It is authorized and regulated by the Australia Securities & Investment Commission (ASIC), the Financial Conduct Authority (FCA) in the UK, the Cyprus Securities and Exchange Commission (CySEC), and the National Bank of the Republic of Belarus (NBRB). It also follows strict regulatory requirements, including holding client funds in segregated accounts and providing negative balance protection. However, there are also some negative reviews from their clients complaining that they are unable to withdraw.

    Market Instruments

    Capital.com offers a wide range of market instruments for CFD trading, including Forex, Indices, Commodities, Shares, Cryptocurrencies and ESG. The Forex category includes major, minor and exotic currency pairs. The Indices category covers global indices such as the US 500, UK 100, and Germany 30. In the Commodities category, traders can trade on precious metals such as gold and silver, energy products such as oil and gas, and agricultural products such as wheat and corn. The Shares category offers CFD trading on popular global companies such as Apple, Amazon, and Google. Capital.com also offers CFD trading on a variety of cryptocurrencies such as Bitcoin, Ethereum, and Ripple, as well as ESG (Environmental, Social and Governance) trading, which focuses on socially responsible investments.

    Market Instruments

    Accounts

    Demo Account: Up to 100,000 virtual dollars and you can use your demo account for trading as long as you wish.

    Live Account: capital.com does not provide much real account information. Generally, Forex brokers offer several different levels of real accounts with different trading conditions (leverage, spreads, commissions, etc.) depending on the minimum deposit amount. Due to the law prohibiting interest in the Islamic region, some brokers also offer Islamic accounts without overnight interest charges.

    Leverage

    The maximum leverage offered by capital.com is only 1:30, which may seem too low to you. In reality, those leverage of up to 1:500 or even 1:1000 are all from unregulated or offshore regulated brokers, and as we know, offshore regulation is much less strict regulation. For brokers that are formally regulated by the major regulatory bodies, they can only offer leverage of 1:30 or 1:50 at best, which is sufficient for the novice Forex trader. Lower leverage reduces the potential gains on trades, but more importantly, it reduces much of the risk. We recommend that you always keep your account risk at 2% or less.

    Spreads & Commissions

    Capital.com offers variable spreads on its various trading instruments, which means the spreads can widen or narrow based on market conditions. The spreads for each instrument are transparently displayed on the website and can be easily monitored in real-time using the platform's trading tools. As for commissions, capital.com does not charge any commissions for its CFD trading services. Instead, it makes money by incorporating a small markup on the spread, which is known as the “buy-sell spread.” This allows traders to have greater visibility and transparency into their trading costs.

    Spreads

    Below is a comparison table about spreads and commissions charged by different brokers:

    Broker EUR/USD Spread Commission
    capital.com 0.6 pips No
    Forex.com 1.2 pips No
    IC Markets 0.1 pips $7 round turn
    TMGM 0.0 pips $7 round turn

    Note: Spreads can vary depending on market conditions and volatility.

    Trading Platforms

    Capital.com offers a variety of trading platforms to cater to the needs of different traders. The platforms include mobile apps, CFD trading app, desktop trading, Capital.com API, MetaTrader 4, and TradingView. The mobile apps are available on both iOS and Android devices, providing access to real-time market data, charts, and trading opportunities. The CFD trading app offers an intuitive interface for fast and easy trading. The desktop trading platform provides advanced features for experienced traders. The Capital.com API enables third-party developers to access Capital.com's trading infrastructure, while MetaTrader 4 and TradingView are popular platforms that offer a range of technical analysis tools and customization options.

    Trading Platforms
    Trading Platforms
    Broker Trading Platforms
    capital.com Mobile App, CFD Trading App, Desktop Trading, Capital.com API, MetaTrader 4, TradingView
    Forex.com MetaTrader 4, FOREX.com Web Trading Platform
    IC Markets MetaTrader 4, MetaTrader 5, cTrader, WebTrader
    TMGM MetaTrader 4, TMGM WebTrader

    Trading Tools

    Capital.com offers a range of trading tools to help its clients make informed trading decisions. The trading calculator is one such tool that allows traders to calculate the potential profits and losses of a trade before placing it. Other tools include an economic calendar, market news, and an education section with a range of guides and tutorials for traders of all levels.

    Trading Calculator

    Deposits & Withdrawals

    Capital.com offers a variety of payment methods for both deposits and withdrawals, including apple pay, VISA, MasterCard, wire transfer, PCI, worldpay, RBS, and trustly. One of the main advantages of Capital.com's deposit and withdrawal system is that there are no fees associated with either process. This means that traders can deposit and withdraw funds as frequently as needed without incurring any additional costs.

    payment methods

    capital.com minimum deposit vs other brokers

    capital.com Most other
    Minimum Deposit 20 USD/EUR/GBP or 100 PLN $100

    capital.com Money Withdrawal

    To withdraw funds from your capital.com account, follow these steps:

    Step 1: Log in to your account on capital.com

    Step 2: Click on the “Withdraw” button, located in the “Funds” section

    Step 3: Choose the payment method you prefer and enter the amount you want to withdraw

    Step 4: Submit your withdrawal request

    Please note that capital.com may require additional verification steps before processing your withdrawal request. The processing time for withdrawals can vary depending on the payment method you choose, but typically range from a few hours to a few business days.

    Fees

    Capital.com's fee structure is designed to be transparent and competitive. The broker charges spreads on its trading instruments, which vary depending on market conditions and liquidity. More details can be found in the table below:

    Opening/Closing an account Free
    Demo account Free
    Inactivity fee 10 USD or its equivalent if any other currency
    Deposit & withdrawal fee Free
    Overnight fee The fee will either be paid or received, depending on whether you are long or short.
    Currency conversion Free
    Guaranteed stops The GSL fee varies depending on the market you are trading, the positions open price and the quantity.

    Customer Service

      Below are the details about the customer service.

      • Languages: English, German, Italian, Portuguese, Arabic, Romanian, Vietnamese, Russian, Thai, Chinese, Spanish, Malay, French, Czech, Polish, Danish, etcetera.

      • Service Hour: 24/7

      • Live chat

      • Email: support@capital.com

      • Phone: +44 20 8089 7893

      • Social media: Facebook, Instagram, LinkedIn, YouTube, Twitter

      • Help Center

    Customer Service
    Customer Service

    Overall, capital.com's customer service is considered reliable and responsive, with various options available for traders to seek assistance.

    Pros Cons
    • 24/7 live chat • No dedicated account manager for all users
    • Multilingual customer support • No community forums for users to engage with each other
    • Helpful and knowledgeable representatives
    • Comprehensive online help center with frequently asked questions

    Note: These pros and cons are subjective and may vary depending on the individual's experience with capital.com's customer service.

    Education

    Capital.com provides a comprehensive educational section on their website, called the “Learning Hub”, where traders can find various materials to improve their trading skills and knowledge. They offer a wide range of educational resources, including articles, videos, webinars, and courses on various trading topics, such as technical analysis, risk management, and market psychology. Additionally, they have a section dedicated to market guides, where traders can learn more about specific markets, and a section for trading strategies guides, where traders can find useful tips and strategies to enhance their trading performance. Overall, Capital.com's educational resources are quite extensive and can be helpful for traders of all levels.

    Education

    User Exposure on WikiFX

    On our website, you can see that some users have reported unable to withdraw. Please be aware and exercise caution when investing. You can check our platform for information before trading. If you find such fraudulent brokers or have been a victim of one, please let us know in the Exposure section, we would appreciate it and our team of experts will do everything possible to solve the problem for you.

    User Exposure on WikiFX

    Conclusion

    In conclusion, capital.com is a reputable online broker with a wide range of market instruments, low fees, and a variety of user-friendly trading platforms. The company offers free deposits and withdrawals with multiple payment methods, as well as educational resources to help traders of all levels. However, there are some negative reviews and complaints from their users. Overall, capital.com is a good choice for traders seeking a comprehensive and user-friendly trading experience.

    Frequently Asked Questions (FAQs)

    Q 1: Is capital.com regulated?
    A 1: Yes. It is regulated by SIC, CYSEC, FCA, and NBRB.
    Q 2: Does capital.com offer demo accounts?
    A 2: Yes. Demo accounts has up to 100,000 virtual dollars and you can use your demo account for trading as long as you wish.
    Q 3: Does capital.com offer the industry-standard MT4 & MT5?
    A 3: Yes. It supports Mobile App, CFD Trading App, Desktop Trading, Capital.com API, MetaTrader 4, and TradingView.
    Q 4: Is capital.com a good broker for beginners?
    A 4: Yes. It is a good choice for beginners because it is regulated well and offers various trading instruments with competitive trading conditions on the leading MT4 platform. Also, it offers demo accounts that allow traders to practice trading without risking any real money.

    News

    Capital.com Won Five Major Awards at 2024 ForexBrokers.com  Annual Awards

    NewsCapital.com Won Five Major Awards at 2024 ForexBrokers.com Annual Awards

    2024-02-08 18:44

    Capital.com, a reputable broker in the financial industry, won five awards in different categories at the 2024 ForexBrokers.com Annual Awards.

    WikiFX
    2024-02-08 18:44
    News
    Capital.com Won Five Major Awards at 2024 ForexBrokers.com  Annual Awards
    Capital.com sponsors Australia-based KITESURFER James Carew

    NewsCapital.com sponsors Australia-based KITESURFER James Carew

    2023-04-17 20:20

    Capital.com has announced its sponsorship of kitesurfing champion James Carew. The Australian athlete has been making waves in the kitesurfing world, having won multiple national and international competitions.

    WikiFX
    2023-04-17 20:20
    News
    Capital.com sponsors Australia-based KITESURFER James Carew
     Capital.com sponsors kitesurfing champion James Carew

    News Capital.com sponsors kitesurfing champion James Carew

    2023-04-17 18:34

    According to the report, the online forex broker Capital.com has announced a new partnership with James Storm Carew.

    WikiFX
    2023-04-17 18:34
    News
     Capital.com sponsors kitesurfing champion James Carew
    GBP vs GDP: UK Q3 growth revised lower - how long can sterling rally last?

    NewsGBP vs GDP: UK Q3 growth revised lower - how long can sterling rally last?

    2022-12-28 17:51

    The gap between financial markets’ expectations for future inflation and interest rates and the OBR vary a lot. What does the pound make of the UK outlook?

    WikiFX
    2022-12-28 17:51
    News
    GBP vs GDP: UK Q3 growth revised lower - how long can sterling rally last?

    User Reviews

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    Write a review

    Alex 917
    0-3months
    Substandard trading conditions and an inadequate customer service response result in frustrating delays in seeking assistance. The current inability to access their website adds an extra layer of difficulty to executing trades and managing my account. This has left me with a negative impression of the broker, and I would not recommend it to fellow traders.
    2024-01-12 18:14
    Reply
    0
    0
    Tracey
    more than one year
    My experience with Capital.com has been quite enlightening and fulfilling. One of their standout features is the favorable EUR/USD spread. Coupled with an array of trading platforms including the proprietary Mobile App and the globally popular MetaTrader 4, they have created an environment conducive for seamless trading experiences. Another core strength lies in their relatively low minimum deposit threshold which further lowers the entry barriers for beginner traders. Lastly, the provision of round-the-clock customer support is the cherry on top, demonstrating Capital.com's commitment to user satisfaction. Highly recommended!
    2023-12-01 11:00
    Reply
    0
    0
    Tracey
    more than one year
    My experience with Capital.com has been quite enlightening and fulfilling. They have been around since 2016, and their swift maturation in the competitive trading landscape is quite commendable. Holding registrations in Cyprus and carrying accreditations from impressive regulators such as the ASIC, CYSEC, FCA, and NBRB certainly builds a robust shield of trust. One of their standout features is the favorable EUR/USD spread starting from 0.6 pips. Coupled with an array of trading platforms including the proprietary Mobile App and the globally popular MetaTrader 4, they have created an environment conducive for seamless trading experiences. Another core strength lies in their relatively low minimum deposit threshold which further lowers the entry barriers for beginner traders. Lastly, the provision of round-the-clock customer support is the cherry on top, demonstrating Capital.com's commitment to user satisfaction. Highly recommended!
    2023-12-01 10:58
    Reply
    0
    0
    Tracey
    more than one year
    Greetings revered members of the trading community, here I am to provide some insight into my journey with Capital.com. Established only in 2016, I must commend that they have matured rapidly in a short span. Registered in Cyprus and regulated by ASIC, CYSEC, FCA, and NBRB, these accreditations have indeed tipped the scales of trust in their favor. The EUR/USD spread from 0.6 pips, combined with the availability of diverse trading platforms, including their Mobile App and MetaTrader 4, seems to be conducive for real-time trading. Their relatively low minimum deposit threshold and round-the-clock customer support are other features that add to the appeal.
    2023-12-01 10:41
    Reply
    0
    0
    1233294
    more than one year
    To be honest, I have to say, Capital.com is the best forex broker that I have ever traded in past three years. There are so many trading instruments to trade, not only forex, commodities, and indices, but also cryptocurrencies, stocks, and ETFs! And you can start trading with a risk-free demo accout, which is quite good for all beginners! If you want to open a real account, just 20 dollars, then you can begin! Plus, the customer support team is very nice. They are always online and help me a lot. Love you, guys!
    2023-11-30 18:23
    Reply
    0
    0
    eric432
    6-12months
    Unable to withdraw funds, please note! Keep dragging
    2023-10-13 21:12
    Reply
    0
    1
    No3117
    6-12months
    Basically there is no way to withdraw money!!!
    2023-09-12 11:59
    1
    0
    0
    FX1217141920
    more than one year
    I am ready to leave Capital.com, for its disappoints me so much. Spreads went over 10 pips suddenly when market was not turbulent. My account manager told me this happened frequently, but I was so frustrated.
    2023-02-20 10:29
    Reply
    0
    0
    男人不累才是罪
    more than one year
    I love Capital.com more than many other big brokers, intuitive website design transparent fees, and friendly support staff. I had many pleasant trading experiences here, and I would recommend it to you guys. You won’t regret using it. Absolutely five stars!!!
    2023-02-15 09:48
    Reply
    0
    0
    45度
    more than one year
    Now the capital.com website no longer opens normally... and we have also seen dozens of complaints against scams. We hope that victims will be able to recoup their losses and that fewer people will fall for scammers.
    2023-02-13 18:00
    Reply
    0
    0
    FX4820932272
    more than one year
    The company is cooperative and I have been trading through it for more than a year. My account manager, Mr. Albert, is a decent and respectful person, and very quickly in his work. The company has high credibility.
    2023-01-25 07:00
    Reply
    0
    0
    Nong klangpet
    more than one year
    capital.com scam app is a platform that tricks us to invest by transferring money to play but if you have profit or want to withdraw that profit will not be processed will have various excuses After making the withdrawal transaction for almost a month, the money did not come in. The team or the AI system Let us wait 3-5 business days. After the due date, the money did not come in. Asking for international transfer documents, copy swift, there is no evidence for us to verify. Recently, I have informed that the transfer has been completed for us. After waiting 3-5 again, the bank check has no balance waiting to be transferred. When I asked, I was told that the bank of origin had made a transaction to transfer money back to the source. actually it is b
    2023-01-20 14:38
    Reply
    0
    0
    Jodie Tan
    more than one year
    Since I applied for the first withdrawal on their platform last year, my account has been blocked for no reason. It's too troublesome, otherwise I would have called the police.
    2022-12-15 11:26
    Reply
    0
    1
    FX1155058269
    more than one year
    Two weeks ago, I invested $200 on the platform, used 30 times leverage, and opened a position of $6,000. I lost money quickly, and the trading signals they gave me were all inaccurate. And they kept pushing me to invest more money, and I was ready to switch platforms.
    2022-12-13 10:14
    Reply
    0
    0
    FX1024841412
    more than one year
    It's always easier to make a deposit than to make a withdrawal. That’s what I have learnt from so many year’s trading. Once you put your money into this company, you'll never get it back! I don't know whether their company has run away or due to other reasons, my withdrawal application must has been ignored. Otherwise, why 10 days has passed, but I still can't get my money back. Please help me!
    2022-11-18 12:02
    Reply
    0
    1
    長谷川 一行
    more than one year
    Capital.com is a broker with many controversies. It does require low initial deposits of $20, which is quiet friendly to beginners, and what surprises me is that it does not charge any inactivity fees. However, it is hard to withdraw your money in the end. So, if you have any better choice, go to choose more reliable ones…
    2022-11-18 11:39
    Reply
    0
    0
    安琪儿
    more than one year
    This damn broker has my money. The deposit arrives in your winged account, but the withdrawal? Take centenarians. Stay away from this fraudulent broker please. I don't want more traders to be scammed!!!
    2022-11-15 18:45
    Reply
    0
    0
    毕正乾
    more than one year
    unable to withdraw!!!
    2022-11-15 16:19
    Reply
    0
    1
    クラム
    more than one year
    I was able to withdraw the money, so thank you very much. Thank you for accepted with drawing.
    2022-10-09 11:29
    Reply
    0
    1
    21
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