บทคัดย่อ:A New Year Began. Investors' withdrawal application had been delayed since last year. Investors should be alert of it.
A New Year Began. Investors' withdrawal application had been delayed since last year. Investors should be alert of it.
WikiFX received investor' s complaints against GSG recently as they kept on delaying withdrawal application and left unapproved till now. Customer service just told investor to wait patiently without any solutions.
Investor lodged a real-name complaint against GSG
Photo of the investor' s ID card
Mr. Wei reported GSG by presenting his ID card.
Mr. Wei' s shared his terrible experience with WikiFX
Mr. Wei's said, he deposited money to GSG by recommendation of GSG agents on June last year and made some loss in trade. He tried to submit withdrawal application on December but the status is still under approval till now.
He contacted the customer service and they replied that the application has been processed and told him to wait patiently. He cannot get back his money till now.
WikiFX' s investigations
1. Mr. Wei deposited money to GSG several times
Mr. Wei' s deposit records
Mr. Wei has deposited money to GSG several times since June 2018.
2. Mr. Wei submitted withdrawal application
Screenshot of Mr. Wei' s withdrawal record
Mr. Wei has kept on submitting withdrawal applications many times since 18th December 2018, but all failed.
3. Mr. Wei contacted the customer service afterwards
Screenshot of the conversation between Mr. Wei and platform customer service
Mr. Wei' s withdrawal applications were under approval for a long time, so he contacted the customer service and they repeated with “wait patiently”. GSG haven' t given any reasons, solutions and timeframe on this as well.
4. Mr. Wei emailed the platform
Screenshot of Mr. Wei' s email to the platform
Mr. Wei emailed the platform many times but no reply.
5. Mr. Wei still cannot withdraw money from his account
Screenshot of Mr. Wei' s account balance
To date, Mr. Wei cannot withdraw money from his account.
WikiFX verification of GSG
Regulatory information of GSG
Screenshot of GSG' s regulatory information from WikiFX App
Per investigation, GSG holds FSPR(New Zealand)' s license for providing financial service only. Without the authority of Forex brokerage business, GSG operates in overrun business in China and has considerable risk.
MT4/5 identification
Screenshot of MT4/5 identification from WikiFX App
After identification, GSG uses white-label MT4 trading software with server set up in US. The white-label broker' s cost investment is relatively low and has high potential risk.
Network diagram
Screenshot of GSG' s network diagram from WikiFX App
Per our investigation, GSG has relations with 9 Forex brokers in white label, which are BDG, ICBFX, bosslane, NCY, HYITFD, CITY FOREX, Modern Capital, CDL and TAKER FX respectively.
Warning from WikiFX
Screenshot of GSG interface from WikiFX App
Per verification, GSG operates an overrun business as its FSPR(New Zealand) license is available for providing financial service only. The platform rating is only 2.91 and has high risk.
Meanwhile, it is illegal to delay investor' s withdrawal application for long time with providing any solutions. Investors are strongly suggested to stay away from it to avoid further loss recurred.
Conclusion
GSG has kept on delaying investor' s withdrawal application since last year. With low rating in WikiFX, it has high potential risk. WikiFX reminds investors to stay away from suspected brokers and protect your rights and interest as early as possible.
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