1, On September 20, 1.2018, my two friends bought long gold and bought short crude oil, but the deal was forcibly closed by AVATRADE’s so-called technical department. In hindsight, if this did not happen, they should have made a fortune. 2, On January 2, 2.2019, I deposited $30,000, but it only arrived $20,000. The customer service department said in a playful tone that the money crossed into the account of another customer. In the case of such a thing, they even accused the customer why they did not continue to deposit money. 3. I clearly told the customer service manager that I am depositing because I want to trade, I want to keep my account safe. But the account manager said that my deposit is less than $200,000. If it is $200,000, he will definitely help to transfer the money to my account. 4. Afterwards, we coordinated to solve this matter. AVATRADE proposed that “as long as the transaction has been placed, the technology can be resumed.” This once again made me stunned. 5. After the problem, AVATRADE’s "400 customer service" said that the person who opened the account for me was not the employee of AVATRADE, but their agent. 6. During my trading period, I can't place orders normally since they forbad me from trading. The ask prices are always stagnant. Such incidents occur more than three times a week. 7. After the incident occurred on January 2, I contacted them many times. Every time I agreed to their solution, the next day they began to find other reasons to delay the time, repent, and push the buck. I have to admire AVATRADE's training for employees, which is too powerful.