غير قادر على سحب أموالي من الشهرين الماضيين

unable to withdraw my money from last 2 months

I am unable to withdraw my money from my account from last 2 months. they have telling that the software updation is going on from last 3 months but still having the same issue holding withdrawals and that to be impacted my fanancial condition. please kindly allow our withdrawal

please find the below attachment