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unable to withdraw. EPIC FAILED

Failed big time , FAILED to assist during withdraw. 1 withdraw take over 4days, then have to resolution by bring the withdrawal amount back to mt4 account,FAILED to assist in the chat room, always asking about the ID without solving the issue fast,FAILED to assist not single a reply after sending email to them,FAILED, will goes to lagged and even stop when the trading goes to your favour.FAILED , only with release the payment if your withdrawal below 70USD, see pictures