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Withdrawal not processed since September

Unfortunately, I am in a similar situation to many other traders, I am waiting for a withdrawal from September, I was more than patient, I did not stress them with emails, exactly as they requested in the messages sent in the client portal.Two days ago i made an internal transfer from mt4 account to wallet of 8256 USD, and after the confirmation message, the money were gone, and mt4 account balance and wallet balance are 0 USD now. I tend to think that I was scammed, and that I will not recive the withdrawal.I will keep you updated if anything changes.