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Absolute con

I made a payment of $35,000 during the period of investing with dualix via their online platform but to my surprise I couldn't withdraw I filed for a chargeback that came under fintrack/ org with my deposit sent directly to my wallet One thing I never understood was how the account manager made trades without my consent but when I asked to withdraw the profits, they took turns to say my bank was either faulty or I've been flagged for money laundering