Withdrawal failure.

I made a withdrawal request since 17 August and it still reviewed till now , after I complain they told me that I am blacklisted due to violence the Metatrader5 regulations by making a withdrew and keep trade ,and they ask me for 2000 USD to reactiavte the account and can make withdrew and trade again . did I really made a violation ? why Metatrader5 don’t pan me for this violation and keep my account active ? if I made a violation why I should pay money For the broker not to the Metatrader5 ?