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Unable to withdraw

After requesting to withdraw a certain amount of money, I was told by my account manager that it would take a week. Towards the end of the week I checked the platform and there were 6 trades open with no stop/loss limit. While I was trying to contact the company support and my account manager with no reply, all of my money suddenly was lost on the platform. I contacted my bank scam team and an investigation is still open. QLD confirmed they are a scam.