The withdrawal has been approved, but it has not been credited to the account, and the remaining withdrawal will not be processed

I placed an order at around 1:00 p.m. on November 10th (Beijing time). I was always optimistic about gold, so I held gold. After 8:00 p.m. that day, the market volatility began to increase, stretching from 1709 (10) to 1730. It didn’t stop until 1770. When it was stretched to 1726, I stopped the profit in time, so I resisted the temptation to close the position. But later, I encountered a problem when withdrawing gold. It has been shown that the gold has passed, but it has not arrived Account, I tried to withdraw the rest of the money, but there was no response. I contacted the customer service, the customer agent, they said that I violated the rules and asked me to write a document admitting the violation. Closing the dialog, the account manager can't handle it either.