การถอนจะไม่เสร็จสิ้นแม้จะผ่านไปสามสัปดาห์แล้วก็ตาม

Withdraw is not done even after three weeks

I have withdraw order from 2nd august, now it has been three weeks the withdraw not resolved. They said the withdraw should be done before 21st, but they only reply with their usual answer without any confirmation or explanation