Hindi ako makapag-withdraw ng pera mula sa aking account

hi, ang pangalan ko ay walter huang. Mayroon akong account #2400118 kasama Teknos Limited . sinubukan kong mag-withdraw ng $3000 noong 1/28/23. hindi naproseso ng kumpanya ang aking kahilingan at sinubukan kong makipag-ugnayan sa online na serbisyo at walang sumagot sa aking kahilingan. kaya kinansela ko ang aking orihinal na kahilingan noong 2/15/23 at humiling ng isa pang withdrawal na may $10384 upang maisara ang aking account sa kumpanyang ito. mangyaring tulungan akong malutas ang isyung ito. salamat!

Ang sumusunod ay ang orihinal na rekomendasyon

I am unable to withdraw money from my account

Hi, my name is Walter Huang. I have an account #2400118 with Teknos Limited. I tried to withdraw $3000 on 1/28/23. The company never processed my request and I have tried to contact online service and no one answered my request at all. Therefore I cancel my original request on 2/15/23 and request another withdrawal with $10384 in order to close my account with this company. please help me to resolve this issue. Thanks!