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FXDD is a scam. They won't let me withdraw.

victor
6-10 years

Exposure

I traded on FXDD with a trading account number 763159. A week later I found out that my mt4 account automatically had more bonuses. After communicating with the customer service, I learned that this is a bonus for my agent application, but I have to trade a certain amount of lots, and the principal has to be frozen for 90 days before I can apply to withdraw the bonus. I felt that there was a problem with the platform, so I applied for a withdrawal on November 8. On the same day, my bonus was automatically deducted on mt4, but I have never received the money. I am looking for customer service consultation, customer service said that the application is already being processed, and the money will arrive within 2-3 working days. I waited for a few days, still did not receive the money, so I consulted the customer service again, the customer service said that their docking with the bank at the end of the update, so the withdrawal was delayed. So I waited for another two days, but the money was still not arriving. I went to the customer service and they said that the system is gradually recovering. On November 16th, I consulted customer service again, but the customer service said that I had conducted a violation. During this period, the customer service has been looking for reasons to delay my withdrawal, but in the end they said I had violated their rules. I asked for evidence, but they did not reply. I hope that everyone will give me some advice on how to deal with this matter. Everyone should learn a lesson from this and should not be deceived again. I hope WikiFX can help me.

Original

FXDD虚假平台,mt4不明扣款,不给出金

本人<交易账号763159>在fxdd交易,一周后发现mt4自动多出增金。经与客服沟通说是代理申请的增金,但是要 完成一定的手数并且本金冻结90天才能出增金。我感觉平台有问题,在11月8号申请出金,当天增金在mt4自动扣除,但是mt4一直没扣款。我找客服咨询,客服说已经在处理了2-3个工作日到账。等了几天还是不扣款,我再次咨询,客服说他们年底和银行对接在更新导致出金延误。于是我又等了两天还是不到账,我去找客服,他们说已经逐渐恢复。等到11月16号我再次咨询,客服却说我违规交易。这期间客服一直在推脱,找理由说出金延迟,但是最后无缘无故说我违规交易。我让他们拿出来证据,他们迟迟不回复。我希望大家给我点意见怎么处理,大家也都引以为鉴不要再被蒙骗,静等我到底能不能出金,也希望外汇天眼官方解决一下这个问题

Hong Kong 2018-11-27
Unable to Withdraw

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