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Trader

2019-08-27 09:32 Released in Hong Kong China Hong Kong China

KVB Prime deleted my profitable orders by falsifying quotations, refusing to pay for them.

Hi, I am Li Pengpeng, a customer of KVB Prime, with my MT4 account number 608252. At about 15:46, on the evening of 13 Aug., 2019, I traded on the platform and made a profit of 7151.08 dollars. But, those profitable orders were deleted later by KVB Prime. At first, since my friends who invested in forex all spoke highly of KVB, I took a chance and invested 10,000 dollars in it. I was exhilarated to got the handsome profit as soon as I deposited money. However, I was told that those orders were deleted because of wrong quotations when inquiring the service personnel. The statement is clearly out of reason, and I am not going to buy for it! What is the difference between robbing and deleting customers’ profitable orders? Now, you delete my orders when I get profit, and what will you do when I make a loss? You are hardly responsible for your customers, neither do you meet regulatory rules! First, I refuse to accept the explanation of wrong quotations, since I’ve opened positions based on the platform’s quotations and requirements. Second, given that there are the wrong quotations, they were resulted from the platform’s technological failures and the consequent losses should be borne by the platform, not me. Third, the platform deleted privately my profitable delivery orders, which is clearly an intrigue of repudiating payments. I’ve trade on other platforms for many years, everything has gone smoothly. It is the first time I learned about wrong quotations! Why not the platform restore the wrong quotations? Which regulator grants the platform the right to delete customers’ orders?

Unable to Withdraw

The following is the original recommendation

kvbprime擅自修改删除客户盈利订单不给钱

您好,我是kvbprime的客户李鹏鹏,MT4账户:608252,于2019年8月13日晚上15:46分左右在kvbprime平台上交易,盈利7151.08美元利润,后来这几单交易被贵公司删除,之前听身边做外汇的朋友都说KVB怎么好怎么好很讲信用旧抱着先试试的心态先投了1万美金到贵平台试试,刚入金当天就盈利了7000多美金我还特别开心,后来咨询客服后才说因为数据错价被回滾删除了 , 这样显然我是接受不了的,这和强盗打劫的行为没有什么区别,好在是挣钱了,要是亏本了平台你们会怎么做,这样的作法是对客户的不负责任的一种行为,而你们客观的找理由,在我们不知情的情况下,擅自抹掉交割单,压根不符合监管要求,第一,我们建仓是按照你们平台报价来下单交易,具体也是以你们平台为准,不接受什么错误报价 第二,即使你们错误报价损失那是你们平台技术过失,不能让客户来承担 第三,我们在其他平台做交易都是正常的,而你们在不知情的情况下删掉我们的盈利交割单,明显是在赖账,我们在其他平台做这么多年了,第一次听说有错误报价这回事!赚钱你们都给抹掉,哪条监管同意你们可以这样做! 你们公司可以修复报价

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