Cannot withdraw on G-IMFCH for 3 months. Customer service pushes the buck.

I can’t withdraw on G-IMFCH. It’s been 3 months since I applied for a withdrawal of $2637 on February 25th. Here is the chat history:
2019-05-27
Mr. Hao 21:07:36 Hello, I can’t withdraw for 3 months. How do you gonna explain this?
21:07:37 Hello, General Service 3 is on service.
Mr. Hao 21:09:42 Explain this.
General Service 3-Huarui International 21:09:52 Currently the withdrawal requests are restricted, so there would be a long time to wait. We will follow up your request and make haste.
Mr. Hao 21:10:23 You people keep finding yourself excuses. Are you going to reject my request?
General Service 3-Huarui International 21:11:59 Of course we will process your request. Currently, there would be a long time to wait. We will follow up your request and make haste.
Mr. Hao 21:12:56 I’ve been driven mental by my loaners.
General Service 3-Huarui International 21:14:35 We will follow up your request and make haste.