I applied for a withdrawal, but it’s been 7 days and there’s still no result.

1. The reason for rejection is too far-fetched. The position closing operation was already done during the review, but the withdrawal was refused because of transactions made on that day! No withdrawal requests may be submitted during New Year's Day, but there are no restrictions on deposits. There is also an unreasonable request: no further withdrawals are allowed for 24 hours! This reason for refusing to withdraw money is too weird!! !
At 20:15 on January 2, 2024, the ICM platform suddenly dropped by 10,000 pips, causing many customers to liquidate their positions. However, when I checked the international Bitcoin market, this wave of market prices did not appear!
2. Shouldn’t the withdrawal exchange rate be the real-time exchange rate? The deposit rate is 7.2, but the platform informed that the withdrawal rate is 6.8.