Dividends arrived slowly, all bonuses were withdrawn without notice

My account is 5812009. Hello Enco platform support. I am Le Ngoc Ha, Vietnamese. I am facing many disadvantages at the same time: I hope Enco will consider it, because it will also affect the reputation of the Floor: Currently, my account 5812009 is in danger: 1. Dividends of 1000 cf Cost order .I bought it on December 26. There are no dividends in the account. 2. My withdrawal amount is a bit over the profit amount, the floor has deducted all the bonuses, so my account cannot bear the price. 3 . My withdrawal order of 3k has not been processed for more than 24 hours. Hope Enco protects investors. Khanh Linh, my support friend, did not notify me of this in advance. I hope Encore will transfer dividends to my account before the session at 9:30 p.m. Vietnam time on December 29, 2023 for me. Thanks. Is it possible to keep the bonus on my deposit or give dividends in advance so that the account can bear the price?