The MOGAFX withdrawal has not arrived in the account for 10 days, and now it is asking U currency to withdraw

Since I applied for withdrawal on August 28, it has deducted from MT4. But I have not received any withdrawal information until today. It will take 3-5 working days for the UnionPay transaction specified in the platform withdrawal project to arrive. I contacted the platform’s customer service several times to chat online, and the response was pretty good on the first day. I was asked to send an internal letter to the platform to urge their department to speed up the approval process, but 2 days passed without any news. Then I contacted customer service again. After receiving my information, the customer service chose to go offline and submitted relevant questions by email. I contacted the agent many times and he said that the payment information had been sent to the payment provider and was waiting for transferring money. Now it is again asked if there is U currency, I just want UnionPay to transfer the money, it has been delayed again and again.