Unable to withdraw

When I asked Akemi Chiba, the contact person in charge, to withdraw, she informed me that she would withdraw half of her investment funds in order to cancel the EA program early. She didn't hear such an explanation, so she demanded to withdraw entire investment fund, but she didn't listen at all. When I asked Makoto Shindo, who is in charge of opening an account, to withdraw in the same way, I had an internal meeting and replied that I would withdraw the entire amount this time, so please proceed with the withdrawal procedure. I was contacted on 7/6 that the money would arrive on Monday 7/10 at the latest, but there was no contact after that.

The following is the original recommendation

出金できず

担当窓口の千葉明美へ出金依頼をしたところ、早期のEAプログラム解約のために、投資資金の半分を差し引いて、出金すると連絡がありました。そのような説明は聞いていないから全額投資資金を出金するよう要求するが、全く聞く耳を持たず。
口座開設担当の新藤誠へ、同じように出金依頼をしたところ、社内で打ち合わせし、今回は全額出金するので、出金手続きを進めてくださいと回答。遅くても7\10の月曜日に着金しますと連絡が7／6にあったが、その後連絡もなく、ラインへ問い合わせするが、未読状態。