Unable to withdraw

During the recent transaction review, we found that the XAUUSD product you traded on July 11-12, 2022 used the price difference between the underlying futures market and the CFD market quotation delay to conduct a large number of arbitrage operations in violation of regulations through technical means. These lists violate our risk control charter. This trading method is expressly prohibited on our platform. Please refer to Article 9 of ACY Securities Legal Documents & Terms & Conditions (acycn.com) for details. In accordance with our account terms acy-capital-australia-limited-tcs.pdf (acygroup.com) 13.1(a), 13.2(k), these arbitrage orders by means of delay are considered invalid orders. A total of $24,511.47 is required to adjust your account. The adjustment has been completed. Account funds can be withdrawn normally. Please resubmit the withdrawal application. Those who make money don't let me withdraw money, and they say that I arbitrage