Unable to withdraw for more than one year

The sub-account 200209957 has been applied for several times over a year, but no funds have been withdrawn. It has been 15 days since the last re-application and still no funds have been withdrawn. I have sent several notes, and they have been making official excuses. The account manager requires that I have to trade another 100 lots to withdraw. I don't agree. I lose it eveything, and I will never trade again! Not only did they not pay, but they deducted 5 US dollars for the reason of late fee for not trading. Is there any reason for this?