Deliberately delay the withdrawal

On April 18, 2022, I made a deposit of USD 550 to participate in the company's 100% bonus activity. The transaction volume was completed on April 19, I made some profit and withdrew USD 4,000. When withdrawing, the verification code could not be received and the withdrawal could not be completed. I reported it to the online customer service, but the customer service did not handle it well, which led to the subsequent transaction bursting. I asked the company for compensation many times, but the company always refused to admit the fact that withdrawal was delayed and refused compensation.