There is a 10000-pip slippage with Novox . The customer service hasn’t replied to me for 10 days.
My complaint is yet to be addressed for 10 days. On February 25th, the price of USD/CHF was 0.9790. I failed to take profit and clicked to close position, while the closing price was 0.89178, a 10000-pip slippage existing that caused $10000 losses. I contacted them, but no one replied me on phone or email.
Severe Slippage
The following is the original recommendation
NOVOXFX滑点10000点,10天不回复也不处理,客服全消失?
投诉第10天还没处理:NOVOXFX平台,2月25日,美瑞的价格0.9790,止盈价到了几次都没有成交,接着我点了平仓,平仓价竟然为0.89178,滑点约10000点,造成我一万美元的损失。多次联系,电话不接,邮箱不回复。